The IS Support Specialist provides front-line technical support to end users, resolving issues, escalating as needed, and supporting the setup and maintenance of workstations, applications, and network resources to ensure reliable and secure systems.

• Manage and resolve service requests through the helpdesk ticketing system.
• Provide technical support in person, remotely, and by phone.
• Set up and support user accounts, workstations, hardware, phones, and applications.
• Support mobile devices (iOS and Android), printers, and basic network connectivity.
• Maintain IT asset inventory, documentation, and network records.
• Collaborate with internal teams and report potential security concerns.
• Travel as needed and perform additional duties as assigned.

• 6+ months of helpdesk or IT support experience (1+ year preferred).
• Associate or bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent experience.
• Basic networking knowledge and proficiency with Windows OS and Microsoft Office.
• Experience supporting iOS and Android devices.
• Strong customer service, communication, problem-solving, and teamwork skills.
• Flexibility to adapt to changing priorities, travel, and participate in on-call rotation.
• Ability to pass a background check and drug screen.